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Your privacy is important to us, and we are required to handle your personal information in accordance with the Australian Privacy Principles (the APPs) contained within the Privacy Act 1988 (Cth) (the Act). This Privacy Policy applies to personal information (defined by the Act). It describes how we (Emertel) will collect, use, disclose and store your personal information. The information set out in this policy explains how we comply with Australian privacy requirements. 

Our compliance with Australian Privacy Principles comprises our:

● commitment to compliance with privacy requirements.

● allocation of resources to privacy, including our technology systems and services; and

● team we dedicate and the training and education we undertake.


1. Background


Emertel Asia-Pacific Pty Ltd is an Australian-domiciled and headquartered company offering growth enablement and execution services to global clients in the Indo-Pacific region.


We prioritize the privacy of all end-users and visitors. We have adopted this Privacy Policy to ensure that we have standards in place to protect Personal Information. This Privacy Policy describes the types of information that we collect, record, and use to the extent permitted by law, including the Act. 


Our website may contain hyperlinks to third-party websites that are not managed by us, and therefore, are not subject to this Privacy Policy. By using the website (the Website), the Emertel Services, you hereby consent to this policy and to the collection, use and disclosure of your personal information as outlined in this Policy.


If you have any questions or require information about our Privacy Policy, do not hesitate to contact us through email at


2. Personal Information


 “Personal Information” referred to in this Privacy Policy comprises any information or opinion that identifies you or that will enable your identity to be reasonably ascertained. Personal information can include your name, contact details such as your business or postal address, email address, date of birth or your telephone number and information about your company or individual employees. The Personal Information that we collect and use in accordance with this Policy primarily relates to the use and improvement of the Emertel services.


2.1 Collection of Information 


We will only collect personal information that you provide us directly   or through one or more of our agents or resellers and you are entirely free to decide whether to supply this information. We collect Personal Information in two principal ways:


2.2 The Emertel Website:

When visiting the website, we automatically collect:

(a)    information about your visit, including the pages you view, the links you click, and other actions taken in connection with our websites and services.

(b)    certain standard information your computer or mobile browser sends to every site you visit, such as your IP address, browser type and language, documents downloaded, access times and referring website addresses; and

(c)    information using various technologies, including “cookies”. A cookie is a small data file that a site can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer, but not you. Cookies in and of themselves do not personally identify users, although they do identify a user’s browser. Some Emertel website pages use cookies or other technologies to better serve you when you return to the website.


You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, however, some pages of the website may not work properly.


2.3 Written communication

There are instances where we may acquire personal information from you through registration and subscription forms or email or other messages sent to us directly from you or through one of our agents or resellers. This may include, but is not limited to, your name, title, company or organisation, address, phone number, and e-mail address. We may also receive Personal Information from sources such as advertising, public records, mailing lists, contractors, staff, recruitment agencies and our business partners and resellers. You will be informed at each instance what information is required and what information is optional.



3. Use of information


We may use personal information for the primary purposes for which it is collected or for other related purposes that are permitted by law including, for internal reporting and website usage analysis, and to better serve you and facilitate your use of our website. 


The information described in Section ‎2.2 is used to respond to your requests for information and to provide you with requested products or services. You will only receive information from us if you have indicated a desire to receive information. We will provide you with the opportunity to opt-out of receiving such information.


In addition, the information described in Section 2 may be used to send marketing communications, including in relation to industry developments, products and services and seminars and other events that we believe may be of interest to you.


Each time you visit our website, our servers automatically save the information described above. We use analytics tools, such as Google Analytics and other third-party technologies, to collect information and analyse it on a large scale and on an anonymised basis.


We may engage certain third-party companies to help us tailor advertising that we think may be of interest to you. While providing these services, and products or placing advertisements, these third-party companies may place or recognize a unique cookie on your computer and may record information to these cookies based upon your activities on the Emertel website and on third-party websites. Each of these companies uses this cookie information according to their own privacy and security policies. Where we share information with our third-party service providers, we give them only the minimum amount they need to provide services to us and you. We require that they all be bound by privacy policies that at a minimum mirror ours. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out as indicated in this Policy. Please note this does not opt you out of being delivered advertising. You will continue to receive generic ads.


4. Protection of information


Our staff and service providers who handle or obtain personal information are subject to obligations of confidentiality and privacy under the Privacy Act 1988 (Cth), any applicable privacy laws and this Privacy Policy. 


We secure our physical facilities and employ data security technology. Despite this, the security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed. Each individual that provides information to us through the internet or by post does so at their own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, Personal Information where the security of information is not within our control.


We use various systems and services to safeguard the personal information we store and use, as part of our business systems and processes. Like many companies, these systems and services may be international in operation and include other companies or entities overseas. They may also be provided by other people and organisations assisting us with services, located both in and outside Australia.  When we pass on or share your personal information in this way, we take reasonable steps to ensure it is treated in the same way that we would treat it. We do our best to keep records of personal information up to date and accurate and not to keep the personal information that is no longer needed.


We are not in the business of publicly disclosing your personal information without your consent or selling Personal Information. However, we reserve the right to disclose some of your personal information to our affiliates and third-party organisations, who assist us in providing our products and services or hosting/maintaining the solution/website. We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.


We will otherwise only release your personal information to third parties if such disclosure is required by law, including if pursuant to judicial or other government subpoenas, warrants, or orders or is necessary to protect our safety, rights, or property or those of our employees.

We take reasonable care to determine that the third parties described above with whom we work and to whom we may provide Personal Information will protect the confidentiality of Personal Information and have systems in place to do so. However, we cannot guarantee that these third parties will in every instance apply the degree of diligence and vigilance in maintaining the confidentiality of Personal Information to the extent that we do. We have appointed a data protection officer to oversee the management of this Privacy Policy, who is assisted by internal and external advisors and can be contacted at

5. Opt-out


You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt out of Google Analytics by visiting the Google Analytics opt-out page. Google has additional information available about their Remarketing Privacy Guidelines, and Restrictions. You may also opt-out of the marketing communications that we may send to you by emailing with the subject line ‘unsubscribe’.

You may opt to not have us collect and/or process their Personal Information. This may prevent us from offering some or all our services and may terminate their access to some or all of the services they access with or through us.

6. Changes

This Privacy Policy was last updated on 2 May 2023. If there will be any updates, amendments, or changes to our Privacy Policy then these will be posted on this page. We reserve the right to amend this Privacy Policy at any time. Visitors to this website are responsible for consulting this page on a regular basis to inform themselves of any amendments that may have been made. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.

7. Personal Information Access and Correction


You have a right to access your personal information that we hold, with some exceptions as allowed by law, which you can do by emailing  We reserve the right to charge a reasonable fee for the provision of this information. We recommend that, if there are any errors in your personal information, that you let us know, and we will take reasonable steps to update it. End-Users of the Emertel device and system can update their Personal Information from within their account or profile at any time to ensure it is accurate and complete.


We may be required to delete or remove Personal Information such as where you request us to do so (in which case we may not be able to provide to you our services) or processing of the Personal Information breaches the Australian Privacy Principles or Australian Privacy Act 1998 (Cth).

Last updated on the 12.06.2023

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